We read the one- and two-star reviews of 41 UK dental practices. Four in ten describe a reception or communication failure: unanswered calls, cancelled slots, call-backs that never came. We'll run the same scan on your practice, free.
Share of 722 negative Google reviews mentioning each theme. Blue is what a front desk and follow-up process can fix.
Tried for more than a week and only ever reached the answer machine.
Rang two days running about a parent in pain. Promised a call-back each time. Nobody called.
Arrived with a child who'd spent a week preparing, to be told it was cancelled "by letter". No letter had come.
Paraphrased from reviews we read. No practice is named. Full method, charts and limitations in the full report.
Tick what you recognise. The weight beside each item is how often it showed up across 722 negative reviews.
Most practices recognise at least two. The question is whether those two are costing you new patients.
Get my free scanWe read your practice's one- and two-star Google reviews by hand, tag them with the same 11 themes, and send you a one-page summary with the quotes that matter.
Tell us your practice name. We find your Google profile.
We read every negative review and tag it. Read-only; we never reply, rate or touch your listing.
You get the summary within 3 working days, plus 20 minutes with us on what CareDental would catch. No obligation.